Refund policy

Last Updated: September 23, 2026

Thank you for shopping with Blenfy. We want you to be satisfied with your purchase. This Return & Refund Policy explains when and how products purchased from blenfy.shop may be returned or refunded.

1. Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us within the 30-day return period and receive return instructions from Blenfy before sending the product back.

Items returned without prior authorization may not be accepted.

2. Return Conditions

To be eligible for a return, the product generally must:

• Be unused and in its original condition

• Be in the original packaging, where applicable

• Include all accessories, manuals, parts, and documentation that came with the product

• Not have been damaged, modified, installed, or improperly used

• Be returned with proof of purchase or the original order information

We reserve the right to reduce or deny a refund if an item is returned damaged, incomplete, used, or in a condition that is materially different from the condition in which it was received, to the extent permitted by applicable law.

3. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product arrives:

• Damaged

• Defective

• Incorrect

• Missing parts or accessories

• Significantly different from the product you ordered

please contact us as soon as possible.

For shipping damage, we recommend contacting us within 48 hours of delivery and providing photographs of the product, packaging, shipping label, and visible damage.

We will review the issue and, when appropriate, provide a replacement, repair solution, return instructions, or refund.

4. Products That May Have Special Return Restrictions

Certain products may have special return requirements because of their size, weight, installation, safety characteristics, or shipping restrictions.

These may include, but are not limited to:

• Refrigerators

• Washers

• Generators

• Pressure washers

• Lawn mowers

• Snow blowers

• Chainsaws

• Air compressors

• Miter saws

• Boilers

• Mini-split heat pumps

• Tankless water heaters

• Refrigerant products

• Refrigerant cans

• Refrigerant cylinders

• AC recharge kits

For these products, please contact Blenfy before initiating a return so that we can provide the appropriate return instructions.

Some products may require special transportation or handling arrangements.

5. Refrigerant and HVAC Products

Because refrigerant and certain HVAC-related products may be subject to transportation, handling, environmental, or other legal requirements, refrigerant cans, cylinders, refrigerant products, and certain AC recharge products may be subject to additional return restrictions.

Do not ship these products back without first contacting Blenfy and receiving return instructions.

If a refrigerant or HVAC product is damaged, defective, incorrect, or otherwise eligible for a return, contact us before attempting to return it.

6. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

• Products specifically identified as final sale

• Products that have been used, installed, modified, or damaged after delivery

• Products missing essential components or accessories

• Products damaged due to misuse, improper installation, neglect, or failure to follow manufacturer instructions

• Certain opened or used refrigerant products

• Products that cannot legally or safely be returned because of applicable transportation or handling restrictions

If a product has a specific return restriction, the applicable product listing or order information may contain additional details.

7. Return Shipping Costs

For a return due to customer preference, incorrect selection, change of mind, or another reason not caused by Blenfy, the customer may be responsible for return shipping costs.

For a return caused by an incorrect, damaged, or defective product, Blenfy will determine the appropriate return shipping arrangement after reviewing the situation.

Because some of our products are large or heavy, return shipping costs may vary depending on the product, destination, carrier, and method of transportation.

Do not arrange an expensive return shipment for a large or heavy item without first contacting us.

8. Return Authorization

To request a return, please contact us at:

Email: contact@blenfy.shop
Phone: +1 602-835-8058

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or videos, if the product is damaged or defective

• Any other information we request to evaluate the return

If your return is approved, we will provide instructions regarding where and how to return the product.

Return Address:
Blenfy
11611 Matteson Ave
Los Angeles, CA 90066
United States

Please do not send a return to this address until Blenfy has confirmed that the return should be sent there, as certain products may require a different return location or shipping method.

9. Refunds

Once we receive and inspect an eligible returned product, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The amount refunded may exclude applicable return shipping costs or other charges that are not refundable under this policy or applicable law.

The time it takes for the refund to appear in your account can depend on your payment provider or financial institution.

10. Refund Processing Time

After an eligible return has been received and approved, we will process the refund within a reasonable period.

Once the refund has been issued, your bank, credit card company, or payment provider may require additional time to make the funds available in your account.

If you have not received your refund after a reasonable processing period, please contact us at:

contact@blenfy.shop

11. Exchanges

We may offer exchanges for eligible products depending on product availability and the circumstances of the return.

If you would like an exchange instead of a refund, please contact us before returning the product.

An exchange may not be available for every product.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@blenfy.shop.

We will attempt to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

13. Manufacturer Warranties

Some products may include a manufacturer's warranty.

A manufacturer's warranty is separate from Blenfy's return policy and may provide additional rights or remedies directly through the manufacturer.

Where applicable, customers may be required to contact the manufacturer for warranty service.

14. Legal Rights

This Return & Refund Policy does not limit any rights or remedies that you may have under applicable federal, state, or other consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.

15. Contact Us

If you have questions about a return, refund, exchange, damaged product, or cancellation, please contact us:

Blenfy

Email: contact@blenfy.shop
Phone: +1 602-835-8058
Address: 11611 Matteson Ave, Los Angeles, CA 90066, United States